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Post Info TOPIC: Easy question about credit note
mariadocj


Newbie

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Easy question about credit note
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Hello,
Easy question for you....
A customer paid me for her order plus 10euros extra by error and I have already refunded her.
I have entered in my accounting software, the original invoice with the correct amount. How do I record for the 10euros paid extra?
Do I raise another invoice for 10euros and then a credit note for 10 as I refunded her?
Or do I just make extra payment of 10e in my accounting software and then raise the credit note to the customer?
no
Thank you in advance.


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BackOfficeGroup


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Maria

Welcome to the forum.

You have received the money in the bank and allocated it to the supplier account. This will show an overpayment on the account. If you do not have a refund option on your software, you can then raise a credit note to the suspence account and make a payment from the bank also to the suspense account, whcih will then contra each other off.

P

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mariadocj


Newbie

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Thank you so much.
I don't need to send any credit note to the customer, do I?


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BackOfficeGroup


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if the payment was in error, then no.

P

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