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The Book-keepers Forum -> General Book-keeping & Accounting -> Cannot Login on Sage Accounts (After deleting QUEUE.DTA file)
Post Info TOPIC: Cannot Login on Sage Accounts (After deleting QUEUE.DTA file)
DaveRev


Newbie

Status: Offline
Posts: 4
Date: Mon Feb 20 09:14 2012
Cannot Login on Sage Accounts (After deleting QUEUE.DTA file)
 

Hi,

Using Sage Instant Accounts 2011 v17.00 (Windows 7) had sage open went for a coffee came back screen showed windows 7 had encountered power surge. Restarted PC unable to log into Sage Accounts have deleted QUEUE.DTA in ACCDATA.  

I have the latest B/Up on USB - is the answer to reinstall software.

The 45 day free support ended a week ago.

Any suggesrtions greatly appreciated.

Regards,

Davod

 



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attilabenko


Guru

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Posts: 595
Date: Mon Feb 20 10:24 2012
 

Hi! If you have the latest backup and just in case the one previous to that than yes you should probably reinstall the software, who knows maybe other files got corrupted, too. I am not sure if it is only me but in the past every time I had to reinstall SAGE I had to ring them to get a new activation code (getting that is not part of the free/paid support they have to give you one regardless - they are very helpful normally, also sometimes they try to sell you upgrade what you are under no obligation to buy).
Regardless, reinstall SAGE should take less time than playing with log in,etc.

HTH

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Attila

DaveRev


Newbie

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Posts: 4
Date: Mon Feb 20 16:11 2012
 

Hi Attila,

Going to client's site tomorrow, will reinstall like you suggest. Thanks for prompt reply


David

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Stardoe


Guru

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Posts: 760
Date: Mon Feb 20 16:50 2012
 

Hi there,

Just a brief thought, before you go to the trouble of re-installing..... you are definitely sure you deleted the correct Queue.dta file ? There is another Queue.dta file in the demodata folder. Just worth a quick check?

Pauline

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DaveRev


Newbie

Status: Offline
Posts: 4
Date: Mon Feb 20 17:42 2012
 

Hi Pauline,

Thanks for your input, pretty sure the file was in accdata but will definitely check. Thank you.


David

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Stardoe


Guru

Status: Offline
Posts: 760
Date: Tue Feb 21 20:17 2012
 

Sorry David, I meant the Queue.dta file in the Accdata folder in the demodata folder.

Did you manage to sort it?

Pauline

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DaveRev


Newbie

Status: Offline
Posts: 4
Date: Sun Feb 26 12:54 2012
 

Hi Pauline,

Sorry I have not replied, I've been away for a few days.

Strange ths but the day after, I started processing Sage Payroll for same client, when I came to pre payroll reports I noticed al the files that held reports had gone. Phoned Sage (support on payroll) the support guy said probally a power surge (which was correct). He talked me through deleting and regenerating data sources. Completed payroll and was able to login to accounts ???

Happy days.

Regards,

David


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